Technology can give businesses a competitive edge, but only when they know how to implement and manage them. Unfortunately, not all businesses have the expertise or resources to do this on their own. That’s why it’s important to invest in IT services. But what kind of IT services should you invest in? Here are eight essential IT services every business needs to level the playing field:
1. System administration
System administrators are responsible for maintaining the health and performance of a company’s IT infrastructure and ensuring that it meets the needs of the business. Their tasks cover a wide range of activities, such as server and workstation deployment, software installation and patching, security configuration, and user account administration.
Good system administrators will proactively monitor your computer systems and resolve any issues before they become bigger problems to minimize downtime.
2. Remote and on-site IT support
Remote and on-site IT support provide companies with access to on-demand technical expertise when they have issues with their IT setup. Remote IT support involves a technician connecting to your network to diagnose and resolve any technical issues. This service is convenient since it can be provided anytime, anywhere.
However, when issues are too complex to handle over remote access, it may be necessary to bring in on-site support technicians. These on-call professionals can provide a more personalized support experience as well as conduct physical repairs and installations. While it’s perfectly fine to opt for just one type of IT support, having both can give your company the assurance that any IT problems will be addressed in a timely and effective manner.
3. Network management
Network management is a broad set of services that are designed to ensure the optimal performance and reliability of a company’s network infrastructure. Network management services may include:
- Designing a company’s network infrastructure to meet its specific needs
- Installing and maintaining network hardware such as routers and switches
- Configuring network firewalls and access control systems
- Monitoring network performance to identify issues such as bandwidth bottlenecks and potential security threats
- Troubleshooting network problems to keep critical operations online
By leveraging network management services, companies can reduce the risk of network downtime, improve their network efficiency, and ensure that their network infrastructure is optimized for their business needs.
4. Cybersecurity
As cyberthreats such as malware and phishing scams become more pervasive, companies need to secure their IT infrastructure from all angles. Cybersecurity providers assess the strength of your company’s security posture and recommend proven strategies to mitigate any potential vulnerabilities. Depending on your risk profile, providers may install cutting-edge defenses such as next-generation firewalls, intrusion prevention systems, and data encryption software. Top providers even take into account the human element of cybersecurity, offering end users training and best practices on how to stay safe online.
5. Cloud services
Cloud services refer to the delivery of computing resources over the internet, such as servers, storage, databases, applications, and other IT services, on a pay-per-use basis. Cloud service providers own and operate the infrastructure and offer their services to customers over the internet. Some common examples of cloud services include Software-as-a-Service (e.g., Google Workspace and Microsoft 365) and Infrastructure-as-a-Service (e.g., Microsoft Azure and Amazon Web Services).
Cloud services offer a flexible and cost-effective way for businesses to access and use IT resources without having to invest in and maintain their own on-premises IT infrastructure. They enable businesses to scale up or down their IT resources as needed, pay only for what they use, and benefit from the latest technologies and security features.
6. Data backup and recovery
Data backup and recovery services ensure that a company’s data is backed up regularly and can be recovered quickly in the event of data loss. This can help companies get back on their feet as quickly as possible after an unexpected event and avoid potential disruption, lost sales, and other financial losses.
7. Managed print services
Although many companies are eliminating paper-based processes, printing documents and records is still an essential part of doing business. Managed print services provide companies with access to a wide range of printing technologies, including printers, scanners, and copiers. These services cover the installation and maintenance of printing equipment as well as the provision of supplies such as ink and toner. Managed print services can help companies reduce their printing costs, improve their printing efficiency, and enhance their printing security.
8. IT consulting
IT consulting services provide companies with expert guidance on how to leverage technology to achieve their business goals. With IT consulting services, companies can develop an IT strategy that is aligned with their business objectives, and identify opportunities to improve their IT performance and reduce their IT costs. IT consulting services can also provide businesses with guidance on selecting and implementing new technologies, and ensuring that their IT infrastructure is scalable, reliable, and secure.
If you’re looking for one provider that can offer your business all of these services, In-Touch Computer Services has you covered. We provide a range of IT services, from cybersecurity and cloud services to data backup and recovery, IT consulting, and managed print services. Let us help your business — schedule a consultation with us today!