Our ticketing software implementation is "pretty much" complete (thank goodness). You now can open tickets remotely by going to support.computercarellc.com and signing in with your username and password. If you don't have either of those items, talk with the IT contact person for your company, or give us a call and we can get you set up in a jiffy! You will find this process for opening support calls quick and easy and your request goes straight to the dashboard of our super awesome technicians for them to see immediately. Nice!